REFUND & EXCHANGE POLICY
The Mighty Luchador is happy to evaluate all return & exchange requests within 7 days of receipt of shipment or purchase. There is no guarantee that all return & exchange requests will be honored. Return & exchange requests will be evaluated case by case–all items must be in original packaging or new (un-worn/un-washed) condition. Refunds for approved return requests will be provided based on their original point-of-purchase: online store credit for online purchases and in-store credit for in-store purchases–all are to be applied towards a future purchase only. We will do our best to exchange sizes or styles, but we cannot guarantee in-stock availability for all items. If a replacement for an exchanged item is no longer available, we will issue you a store credit which can be applied towards a different item.
SHIPPING, PACKAGING AND PRODUCT QUALITY CONTROL
We try our best to prevent any mishandling of product during the packing and shipping process. Our shipping team try their best to pick flawless items to ship, but scratches, defects, flaws and imperfections are unavoidable. These issues are beyond our control as products received from third-party vendors, manufacturers and wholesalers have varying levels of QC. Requested returns & exchanges featuring minor defects will be evaluated and determined on a case by case basis by our customer service team.
Customer is responsible for all costs of shipment for exchanged and returned goods regardless of reason.
We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way.
All sales are final for:
- Any and all purchases from our Eagle Rock, Los Angeles physical brick & mortar store.
- Sale or Discounted merchandise, with the exception for damaged merchandise.
- Vintage Toys. Please note that no vintage toy will be in brand-new condition.
- Custom or Hand Painted Toys. Variations in paint or minor imperfections are common with such items.
- Pre-Orders / Made-to-Order Items.
- All international sales are final.